What is an Extranet?
An extranet is a private network of connected computers that uses internet protocols and standards, to share information with those outside of the organisation, such as suppliers and customers.
Here are 7 things you need to know about extranets:
1 - Extranets allow suppliers to work in conjunction with companies, in order to keep the website up to date in terms of product images, prices and descriptions. Suppliers could also answer any questions from customers about the suitability of a product.
2 - One popular use for extranets is for customer service departments. Online support, fixes, software patches, upgrades, downloads and knowledge bases are all part of the modern interactive helpdesk, and an extranet allows customers to log into the supplier or manufacturer's website, and access this support.
3 - Depending on the type of company, existing customers may be able to log in to the extranet, and see their previous orders, they may even be able to purchase at a reduced priced compared to first time buyers.
4 - Online training and certification is another area that makes good use of extranets. A visitor might work through your online training programme, and then be taken to another section in order to take the exam.
5 - Utilising an extranet to do business with suppliers will enable your company order more quickly and efficiently, save money, track orders and spending much more easily and will allow you to get the best deals from suppliers. Less time will be spent ordering, and so other duties can be carried out, making the working day more productive.
6 - If you are a supplier you can make it easier for your clients to buy from you, which can lead to cheaper costs for your clients, increased sales and increased market share.
7 - The biggest risk to an extranet is that of security. It is essential that all aspects of security are covered, and that only the right people have access to your website. If you don't have the relevant site security, and procedures in place, then your website, and company details could be compromised. It is vital that suppliers or customers only have access to the information they need, rather than the whole of the company data.
Find out more about Extranet Development London with Rippleffect.com, by calling 0845 803 8381 today.
