Registrar terms and conditions

Domain Policies and Information

Rippleffect act as a domain registrar (IPS tag RIPPLEFFECT) in line with Nominet’s terms and conditions [http://registrars.nominet.org.uk/registration-and-domain-management/registrar-agreement].

Below outlines our procedures and practises relating to registration and management of domains.

Domain Complaint Procedure

Complaints and comments about domains managed by Rippleffect should be directed to:

domains@rippleffect.com or 0845 803 8381

Technical issues will be escalated to our Infrastructure Team

Billing and Contract issues will be escalated to our Head of Operational Finance.
If our initial resolution is not satisfactory, the issue can be raised to the Operations Director for further review.

Reporting Abuse

If you believe a domain under our management is breaching our or Nominets policies, you can report abuse to:

domains@rippleffect.com or 0845 803 8381

Domain Related SLA

We monitor our telephone numbers during business hours, 5 days a week. Our email system is monitored 7 days a week - however only critical issues are dealt with outside of core business hours. We aim to respond within one business day from the time of initial contact for all queries relating to our Domains.